Terms & Conditions

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you have received the consent of your parent or legal guardian to use this website.

You may not use our products or services for any illegal or unauthorised purpose. You must not, in the use of our website or services, violate any applicable local, national or international laws or regulations, including laws relating to copyright, trademarks or intellectual property.

You must not transmit any viruses, malware, harmful code or any other technology that may damage our website, servers or other users. Any breach of these terms may result in the immediate termination of your access to our website and services.

Section 2 - General Conditions

We reserve the right to refuse service to any person for any reason at any time.

You understand that, excluding payment information, any content you submit may be transferred over various networks and may be adapted to meet the technical requirements of connecting devices or networks. All payment information is securely processed through our authorised payment providers using industry-standard encryption technology. ORA COLLECTIVE does not store your full credit or debit card details.

You agree not to reproduce, duplicate, copy, sell, resell or otherwise exploit any portion of our website, products, services or content without our prior written permission. The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information

We make every reasonable effort to ensure that the information available on this website is accurate, complete and up to date. However, we do not guarantee that all information will always be free from errors, omissions or inaccuracies.

The content provided on this website is for general information purposes only and should not be relied upon as the sole basis for making purchasing or other decisions. Any reliance you place on the information available on this website is at your own risk.

From time to time, this website may contain historical information or content that is no longer current. Such information is provided for reference purposes only. We reserve the right to modify, update or remove any content on our website at any time without prior notice. We are under no obligation to update any information except where required by applicable law.

Section 4 - Modifications to the Service and Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify, suspend or discontinue any product, collection, service or feature of our website at any time without liability to you or any third party. We may also limit the availability of certain products, promotions or services based on location, stock availability or other business requirements.

Any price changes will not affect orders that have already been accepted and paid for, unless an obvious pricing error has occurred.

Section 5 - Products

All products sold through ORA COLLECTIVE are available exclusively through our online store. We have made every effort to display our products, fabrics, colours and images as accurately as possible. However, we cannot guarantee that your device or monitor will display colours exactly as they appear in real life.

Some products may have limited quantities and may only be returned or exchanged in accordance with our returns policy.

We reserve the right to:

• Limit the sale of products to any person, region or jurisdiction;
• Limit quantities purchased;
• Modify product descriptions or pricing;
• Discontinue any product without prior notice.

All product descriptions, images, sizes, fabrics and measurements are provided in good faith. Minor differences in colour, fabric texture or measurements may occur due to manufacturing processes. We do not guarantee that any product will meet every customer's individual expectations or requirements.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse, cancel or limit any order placed through our website. We may limit or cancel orders that appear to have been placed by dealers, resellers, distributors or persons purchasing products for unauthorised commercial purposes.

If we modify or cancel an order, we may attempt to contact you using the email address, telephone number or billing information provided when the order was placed.

You agree to provide current, complete and accurate billing, shipping and account information for all purchases made through our website. You are responsible for keeping your account information up to date, including your email address, shipping address and payment details, so that we can process your order and contact you if necessary.

For further information regarding returns, refunds and exchanges, please refer to our Returns Policy.

Section 7 - Optional Tools

From time to time, we may provide access to third-party tools, applications or services over which we have no control or responsibility.

Such tools are provided "as is" and "as available" without any warranties, representations or conditions of any kind. Your use of any third-party tool is entirely at your own risk, and you should ensure that you review and accept the terms and conditions of the relevant third-party provider before using their services.

We may also introduce new features, services or tools through our website in the future. Any new features or services will also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products, services or features available through our website may include materials or links provided by third parties.

Third-party links on this website may direct you to websites or services that are not owned, operated or controlled by ORA COLLECTIVE. We are not responsible for examining or evaluating the content, accuracy, security or policies of any third-party website.

We make no representations or warranties regarding any third-party websites, products or services, and we shall not be liable for any loss, damage or liability arising from your access to or use of such third-party websites. Before engaging in any transaction with a third-party website, you should review their terms, conditions and privacy policies. Any complaints, claims or questions relating to third-party products or services should be directed to the relevant third party.

Section 9 - User Comments, Feedback and Other Submissions

If you submit comments, reviews, suggestions, ideas, photographs, testimonials or any other materials to ORA COLLECTIVE, whether requested by us or provided voluntarily, you agree that we may use, reproduce, modify, publish, distribute, translate or display such materials in any format or medium without restriction or compensation.

We are under no obligation to:

• Keep any comments or submissions confidential;
• Provide payment or compensation for any submissions;
• Respond to any comments or feedback.

We reserve the right, but are not obligated, to remove or edit any content that we determine, in our sole discretion, to be illegal, offensive, defamatory, infringing, obscene, fraudulent, misleading or otherwise inappropriate.

You represent that any content you submit:

• Does not violate the rights of any third party;
• Does not infringe any copyright, trademark or other intellectual property rights;
• Does not contain defamatory, abusive, obscene or unlawful material;
• Does not contain viruses, malware or other harmful software;
• Is true, accurate and not misleading.

You are solely responsible for the content you submit, and ORA COLLECTIVE accepts no responsibility or liability for any user-generated content.

Section 10 - Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website or placing an order, you consent to the collection, use, storage and processing of your personal information as described in our Privacy Policy.

We take reasonable steps to protect your personal information. However, no method of electronic transmission or online storage is completely secure, and we cannot guarantee absolute security. For more information, please review our Privacy Policy.

Section 11 - Errors, Inaccuracies and Omissions

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, product images, pricing, promotions, discounts, shipping charges, delivery times or product availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change, update or cancel orders if any information on our website is found to be incorrect, at any time and without prior notice, including after an order has been submitted.

We are not obligated to update or clarify information except where required by applicable law. The inclusion of a product or price on our website does not guarantee its continued availability or that it is free from human or technical error.

Section 12 - Prohibited Uses

In addition to any other prohibitions set out in these Terms of Service, you are prohibited from using our website or its content:

• For any unlawful purpose;
• To solicit others to participate in illegal activities;
• To violate any applicable international, national, state or local laws or regulations;
• To infringe upon our intellectual property rights or the rights of any third party;
• To harass, abuse, defame, threaten, intimidate or discriminate against any person;
• To submit false, fraudulent or misleading information;
• To upload or transmit viruses, malware or other harmful code;
• To collect or track the personal information of other users;
• To send unsolicited commercial messages, spam or phishing communications;
• To scrape, crawl, copy or harvest content from this website without our prior written consent;
• To attempt to gain unauthorised access to our website, servers or systems;
• To interfere with or circumvent the security features of our website.

We reserve the right to terminate your access to our website or services if you breach any of these prohibited uses.

Section 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our website will be uninterrupted, timely, secure or error-free. We do not warrant that the results obtained from using our website or services will be accurate, complete or reliable.

You expressly agree that your use of our website is at your sole risk.

All products, services, content and information provided through our website are provided on an "as is" and "as available" basis, without any warranties or conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title or non-infringement.

To the maximum extent permitted by law, ORA COLLECTIVE, its owners, directors, employees, contractors, affiliates, service providers and agents shall not be liable for any direct, indirect, incidental, special, punitive or consequential damages arising from your use of our website, our products or our services. This includes, but is not limited to, loss of profits, loss of revenue, loss of business, loss of data, loss of savings, delivery delays, website interruptions or any damages arising from errors or omissions in the content available on our website.

Where certain jurisdictions do not allow the exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by applicable law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless ORA COLLECTIVE, its owners, directors, employees, affiliates, agents, contractors, service providers, licensors and suppliers from and against any claim, demand, liability, loss, damage, cost or expense, including reasonable legal fees, arising out of:

• Your breach of these Terms of Service;
• Your misuse of our website;
• Your violation of any law or regulation;
• Your infringement of the rights of any third party.

This obligation shall survive the termination of your use of our website.

Section 15 - Severability

If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted by law. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms of Service, which shall remain in full force and effect.

Section 16 - Termination

The obligations and liabilities of both parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service shall remain in effect unless and until terminated by either you or ORA COLLECTIVE. You may terminate these Terms of Service at any time by discontinuing the use of our website and services.

We reserve the right, in our sole discretion, to suspend or terminate your access to our website or services at any time, without prior notice, if we believe that you have breached any provision of these Terms of Service or engaged in any fraudulent, unlawful or unauthorised activity.

Upon termination, you will remain liable for all outstanding amounts due up to the date of termination.

Section 17 - Entire Agreement

The failure of ORA COLLECTIVE to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules published on this website, including our Privacy Policy, Shipping Policy and Returns Policy, constitute the entire agreement between you and ORA COLLECTIVE regarding your use of our website and services.

They supersede all prior or contemporaneous communications, representations, agreements and proposals, whether oral or written. Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.

Section 18 - Promotions, Discount Codes and Gift Cards

From time to time, ORA COLLECTIVE may offer promotional campaigns, discount codes, store credits or gift cards. Unless otherwise stated:

• Only one discount code may be used per order.
• Discount codes cannot be exchanged for cash.
• Discount codes cannot be applied to previously placed orders.
• Discount codes may have expiry dates.
• Certain products or collections may be excluded from promotions.

We reserve the right to modify, suspend or cancel any promotion, discount code or gift card program at any time without prior notice. Any misuse of promotional offers may result in the cancellation of your order or the suspension of your account.

Section 19 - Shipping, Delivery and Risk

Delivery times provided on our website are estimates only and are not guaranteed. ORA COLLECTIVE shall not be liable for delays caused by couriers, customs authorities, natural disasters, strikes, public holidays or other events beyond our reasonable control.

The risk of loss or damage to products passes to you upon delivery to the address provided during checkout. It is your responsibility to ensure that the shipping address provided is accurate. We are not responsible for delays or losses resulting from incorrect shipping information provided by the customer.

Customers are responsible for any applicable customs duties, import taxes or government charges imposed by their country.

Section 20 - Intellectual Property

All content available on this website, including but not limited to our logo, brand name, designs, product images, graphics, icons, text, videos, layouts, software, digital content and other materials, is the exclusive property of ORA COLLECTIVE or its licensors.

No content from this website may be copied, reproduced, modified, distributed, republished, transmitted or used for any commercial purpose without our prior written permission. Unauthorised use of our intellectual property may result in legal action.

Section 21 - Force Majeure

ORA COLLECTIVE shall not be liable for any failure or delay in performing its obligations under these terms where such failure or delay results from events beyond our reasonable control. Such events may include, but are not limited to:

• Natural disasters
• Floods
• Fires
• Pandemics
• Epidemics
• War
• Terrorist acts
• Civil unrest
• Strikes
• Government actions
• Transportation interruptions
• Internet or communication failures

During such events, our obligations shall be suspended for the duration of the event.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide products or services shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Where applicable, nothing in these terms shall limit any mandatory consumer rights available under the laws of the country in invoice which you reside.

Section 23 - Changes to These Terms of Service

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting revisions on our website. It is your responsibility to check this page periodically for changes.

Your continued use of our website or services following the publication of any changes constitutes your acceptance of those changes.

Section 24 - Electronic Communications

By using our website or communicating with ORA COLLECTIVE via email or other electronic methods, you consent to receive communications from us electronically.

You agree that all agreements, notices, disclosures and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Section 25 - Customer Support

If you require assistance regarding your order, delivery, returns or any other matter relating to our products or services, our customer support team will make every reasonable effort to respond to your enquiry as promptly as possible.

Customer support hours may vary depending on public holidays, business operations or other circumstances.

Section 26 - Contact Information

Questions about these Terms of Service should be sent to us at:

• ORA COLLECTIVE
• Email: ORACOLLECTIVEONLINE@GMAIL.COM

We will make every reasonable effort to respond to all enquiries as soon as possible.